Frequently Asked Questions
What are the check-in and check-out times?
Check-in starts at 14:00 and check-out is till 12:00. If you’d like to check in earlier or check out later, contact us and we will gladly assist you (subject to availability).
Can I leave my luggage before check-in/after check-out?
Of course. We offer secure luggage storage before check-in or after check-out.
Is the reception open 24 hours a day?
Yes, the reception is open 24/7. Our team is always available to assist you with any questions, information, or reservations.
Is breakfast included in the price?
Breakfast is included in the accommodation rate and provided daily from 7:00 to 10:00 in our magnificent restaurant overlooking the fountains.. We do not offer bed and breakfast accommodations.
Does the hotel have parking?
There is an outdoor parking lot with video surveillance. Due to limited capacity, the hotel cannot guarantee availability upon check-in.
Is there Wi-Fi throughout the hotel?
We offer free, high-speed Wi-Fi internet access throughout the hotel, including conference rooms and restaurants.
Do you offer transfers to and from the airport?
Yes, we provide individual transports to and from the airport. For further information and to make bookings, please contact the reception.
Are pets allowed?
The hotel does not allow pets. Thank you for your understanding.
Do you offer laundry service?
Yes, we offer daily laundry service.
Can you call a taxi?
Of course. Our team will call a taxi upon request.
What are the bank details for payment?
Bank name: UniCredit Bulbank
Bank address: Sofia, 7 Sveta Nedelya Square
Account holder: M G Holiday 2016 LTD
IBAN: BG69UNCR70001523328247